FAQ

The item I want is sold out . Will it be restocked ?

If the item is sold out it most likely is not going to be restocked . We put out a limited amount per graphic . There’s a possibility it could come back down the road, but order as soon as the product comes out to guarantee you’ll get one! 

 

What size should I order ? 

On the page of the item your interested in there is a size chart link located above the cart button and choice of sizing . Any other questions feel free to email ! 

 

Can I return my purchase ?

Goon Gear only will do returns if you were mailed the incorrect item , or if there is a defect with the product. Make sure to check out the size chart , because at this time we do not do returns if you happen to order the wrong size . Email us with any questions regarding sizing . Info@goongear.shop. 

 

I own a store , how can I carry Goon Gear?

We love to support shops , send us an email to sales@goongear.shop 

 

Do you charge sales tax?

We charge sales tax in New York State.

 

Shipping

Does Goon Gear ship internationally .

Most of our products do ship internationally.  We love that people worldwide want to represent us. Please check out the shipping tab at the bottom of this page for more info and what countries we do ship to . If your country is not listed send us an email and we will try to work out something with you.

 

 How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. You will receive an email containing your shipping information. 

 

I placed an order, but haven't seen any movement from Goon Gear. What's going on?

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

How can I track my package (domestic)?

In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Or, visit USPS.com and enter the tracking number emailed to you.

 

My tracking info shows my package was delivered, but I never received it.

Goon Gear provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Goon Gear does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.

Any other shipping information you do not see here is located at the bottomed this page , link labeled “shipping”